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Burgular Faqs
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Burglar Alarms - FAQ's
Frequently Asked Questions Q.Is the alarm complicated to use? A. No - It's normally just a matter of entering a four digit code whenever you want to set It. Q. Who chooses that four digit code? A. You can. The code is changeable at any time. It does not come 'Factory set'. Q. How do I turn it off? A. Whenever you re-enter the house, it will bleep at you. Just enter the code and it switches off. Q. Can I set it at night? A. Yes, and we advise that you do. We will program the system to include only those areas that you want protected and exclude others during a 'night' setting. It is more disturbing to be burgled when you are asleep, than when out! Q. What happens if it goes off? A. The alarm will only ring for a pre-programmed length of time before silencing and re-arming itself. If you are there you just enter your code to stop it. Q. Will I know if it has been off while I was away? A. Yes. When you return you will notice the external light flashing, to warn you that there may potentially be danger in the house. Also the keypad will bleep differently to normal when you open the entry door. Q. I have pets. Can I still have an alarm? A. Yes. We can use various equipment and methods to protect your home, whilst still allowing your pets to be in the house. Our surveyor will advise the best way of doing this when we assess your property. Q. I've heard about Wireless Alarms. Are they any good? A. Certain situations dictate that Wireless systems may be a more practical solution for various reasons. Professionally supplied Wireless Alarms are far superior to ones available in stores, and engineers have the equipment to detect rogue frequencies and test signal strengths, thus minimizing false alarms. You also have the peace of mind that should any problems occur, they will be diagnosed and dealt with promptly by the Installer under warranty. One advantage of wireless systems is that you always have the option to take the equipment with you whenever you move! Q. Do I have to change any batteries in a wireless system? A. No. All batteries are lithium and have a life-expectancy of 5 years. Our technetium will check these annually and change them for you when necessary as part of an annual service plan. Q. What happens in a power cut? A. All systems have rechargeable batteries that must keep the system powered for at least 12 hours. Should power not be restored before the battery runs out a second battery is then used to trigger the external Alarm Box alerting everyone that there is a problem. The system does not just run flat quietly. Q. How long is my alarm guaranteed for? A. All of our own alarms are guaranteed for the first 90 days following installation. That includes all parts and labor charges as a result of faulty equipment or workmanship. We will also offer you the opportunity of an extended warranty annually thereafter for up to 5 years+. |
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